Your browser (Internet Explorer 7 or lower) is out of date. It has known security flaws and may not display all features of this and other websites. Learn how to update your browser.


Log In/Register/Search/Contact Us



Welcome to our support page. Here you can find useful documentation, download camera drivers and the latest version of our middleware, find answers to Frequently Asked Questions, get involved in our community forum, and submit support tickets.


How to raise a support ticket

To contact our technical support team, please use our online ticketing system. This web-based system enables us to deal with your support requests in an organized, effective manner.

Submitting a new ticket is easy. Simply follow these few steps:

  • Go to Helpdesk
  • Login or register
  • Go to ‘Support/Helpdesk’
  • Click on the drop down button next to ‘All Categories’ and select the relevant product category
  • Click on ‘Create New’
  • Complete the form and click ‘Save’ to submit it

You will receive an automated email when replies are added to your ticket. You can check its status at any time by logging in to our website.