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How to install DepthSense camera ?

In order to install our Depthsense cameras please download and install the latest version of the driver that you can find  here

Up to what distance can I track fingers and hands?

Our DS325 can track hands and fingers from as close as 15cm (6’’) up to 1m (39’’).

What is the difference between the DS311 and DS325 cameras?

It’s mostly about tracking distance.

DepthSense 311 (DS311) has close and far range tracking but it is bigger than the 325 and also has less depth resolution.

DepthSense 325 (DS325) has been designed as something you use with a PC and it focuses only on close range tracking distance.

Typical uses for DS311 are living room experiences, healthcare and recovery games, indoor advertising campaigns, full body tracking for art installations, and academic research.

Common uses for DS325 are PC games, scanning and 3D printing, robotics, hygienic environments such as public spaces or operating rooms and dentist cabinets, and vending machines.

Learn more

What is the difference between Kinect and your DS325?

The best way to find out is to watch our video.

What is the difference between the Intel/Creative Interactive Gesture Camera and the DS325?

The two cameras are identical in terms of hardware, they just have different outer casings. Deciding which one to go for depends on your business model.

Intel /Creative Interactive Gesture Camera. This camera is for developers who want to develop games, apps and experiences on the Intel Perceptual Computing SDK platform. Intel is creating an app store for gesture and interactive games which consumers will be able to download once the Perceptual Computing camera is launched to the retail market.

SoftKinetic DS325. This camera will be for other segments that are doing pure research, using depth rather than gesture (such as 3D scanning), or have a business model that does not fit into the Intel Perceptual Computing SDK.

Where do you ship to, how much does it cost and how long does it take?

We ship worldwide, free of charge with FedEx International Economy service. It usually takes 3 to 5 days. Orders ship within 1 working day except for large orders (3 weeks).

For customers buying hardware for delivery to Russia or Turkey, the customer will be responsible for all fees, duties, taxes and any additional costs incurred for shipping the product. In many cases these fees can cost more than the hardware itself. We apologize for the inconveniences and will continue to work with shipping and customs authorities to improve the situation.

Do you provide discounts for students?

Yes, we do. For more information, please contact us.

I am a teacher and would like to have time-of-flight (TOF) technology in my classroom. Can you help?

Yes, we have special offers for teachers and university departments. For more information, please contact us.

How do I get Linux drivers for the DS325 and DS311 camera?

The Linux Ubuntu driver is available for free and can be downloaded after short registration or login at www.softkinetic.com/support/download. The Linux driver, which is compatible with the Intel/Creative Interactive Gesture Camera, allows programmers and developers to produce raw depth maps and 2D data streams, as well as program their cameras in C++.

Where can I download the latest DepthSense drivers and SDKs?

Both can be found in our download area.

Why does my DS311 camera stream at a very low frame rate on one of the sensors?

Try connecting the camera to another USB 2.0 port.

Why does my DS311 camera only stream depth and no RGB?

You need to make sure that your camera is connected to a USB 2.0 port (the camera is not compatible with USB 3.0) and that you are not using a USB hub or an extension cable.

Why does my DS311 camera only stream RGB and no depth?

You need to make sure that your camera is connected to a USB 2.0 port (the camera is not compatible with USB 3.0) and that you are not using a USB hub or an extension cable.

Where can I download the latest DS311 driver?

It can be found in our download area.

How do I install the Panasonic D-imager Camera?

Download the installation guide.

How do I install the SwissRanger SR4000 Camera?

Please download and install this driver from Mesa website before connecting the camera:

Check if it is properly installed by running SwissRangerSampleGui.exe

How do I install the Asus Xtion camera?

Download and install OpenNI as follows:

  • Download OpenNI Binaries Stable x86 v1.3.3.6 Development Edition (or a more recent version) and OpenNI Compliant Hardware Binaries-Stable-x86 v5.0.3.4 (or a more recent version). Please note that even if you’re running 64 bits OS, you need to use the 32-bits installers.
  • Then reboot the machine and connect the camera.
  • Check if it is properly installed launching NiViewer.exe which you’ll find in your OpenNI installation folder.

What is the difference between iisu Pro and iisu Free?

With iisu Pro you are allowed to sell your apps. iisu Pro is our professional solution which you get to try out for a couple of months using iisu Free.

Learn more

What is the difference between iisu SDK and iisu RunTime?

iisu Pro is the middleware or the software development kit (SDK) that you use to develop an application. iisu RunTime is a library that allows you to deploy the application on a computer that does not have iisu Pro.

What is the difference between DepthSense SDK and iisu SDK?

The DepthSense SDK comes with our camera and is available for download. It gives you access to the depth, confidence and RGB image data. iisu SDK, our real time 3D gesture recognition middleware platform, is compatible with most other 3D depth-sensing cameras on the market, as well as our own DepthSense cameras. It allows you to create a wide array of natural gesture content, such as consumer electronics and industrial applications, and can be purchased from our online store.

Learn more

If I want to sell the application I have developed, what iisu license do I need?

You need an iisu RunTime license. The installer will run your application on a computer which does not have a gesture library installed. Our prices are based on the number of licenses you wish to purchase.

Contact us for further advice and information.

Can I use iisu with cameras other than SoftKinetic DS325 and DS311?

Yes you can. We support Mesa Swissranger 4000, Panasonic D-Imager and Asus Xtion.

Which operating systems do you support?

Windows 7, Windows 8, Linux and Android 4.1 (long range only).

Contact us for further information on Linux.

What is the difference between a major and minor upgrade?

Minor upgrades are bug fixes and feature improvements. Major upgrades are new features which add value to the product.

How often should we expect upgrades?

We aim to provide a major upgrade once a year, and it usually happens in the second half of the year.

What is your licensing model for larger volume (more than 10,000 installation units or PC games)?

If you are planning to develop an application for the mass market, we have different options. Contact us for further advice and information.

Do you provide discounts for students?

Yes, we do. For more information, please contact us.

I am a teacher and would like to have time-of-flight (TOF) technology in my classroom. Can you help?

Yes, we have special offers for teachers and university departments. For more information, please contact us.

How and where can I download the latest iisu version?

First, register on our website. Then download iisu Free.

Why do I get a ‘contact support’ message when I try to select the SoftKinetic DepthSense camera in iisu Camera Selector?

You need to make sure that the 32-bit camera driver that you have downloaded is installed correctly (both RGB and depth streams are displayed in DepthSense Viewer). iisu is a 32-bit application, which means only the 32-bit camera driver will be recognized.

Why do I get a license activation error when I upgrade my iisu version from 3.5 to 3.5.1?

You need to get a new key. To do this, simply follow the instructions displayed in the iisu 3.5.1 License Manager. If this doesn't work, log in and submit a support ticket.

How do I start using iisu SDK?

From the iisu Launch Pad, click on Documentation to access the user and developer guides, check out the samples and explore iisu features using iisu Toolbox.

Which cameras are supported by iisu 3.6?

iisu is currently supporting SoftKinetic DepthSense cameras, Mesa Swissranger 4000, Panasonic D-Imager and Asus Xtion.

What should I do when I have an iisu problem?

Browse for a solution on our forum.

Why isn't my DS325 camera recognized by iisu?

You need to make sure that your iisu version is 3.5.1 or higher and that you have installed the 32-bit version of the driver and NOT the 64-bit version.

My flash samples don't seem to work.

First, make sure you have launched FlashServer.exe. Then confirm that your folder with .swf's is registered. And make sure that you are running only one flash sample at the time, as currently iisu server will only accept one connection at time.

When compiling samples I get a message saying ‘fatal error LNK1257: code generation failed’. What does this mean?

Before you can build the samples you first need to build Easii SDK (static library):

  • C:\Softkinetic\iisu\samples\easii\EasiiSDK\EasiiSDK.vcproj

and then create some other dependencies:

  • C:\Softkinetic\iisu\samples\iisu3cpp\Framework\Framework.vcproj

How can I start using iisu with Flash or Unity?

From the iisu Launch Pad, click on Samples. There you will find helpful samples to get you started, just download and play!

I don’t have a PayPal account. Do you accept credit card payments?

Yes, we do. You can pay by Visa, MasterCard, Discover and American Express. On our ‘Payment and Order submission’ page, select one of the options (payment in euro or US dollar) and click on the Continue button. On the PayPal payment page, click on the link “Don’t have a PayPal account?’ and enter your credit card details.

What is the “D” field of view (H x V x D)?

“D” stands for “diagonal”. The diagonal FOV of the lens is used in some calculations.